Shipping policy


  Last Updated: May 2026

At Elite Store, operated by Elite Software Consultants Ltd, we provide delivery services across the United Kingdom. 

1. Order Processing Times

  • Processing Window: All orders are processed within 1–2 business days (Monday–Friday, excluding UK Bank Holidays).

  • Notifications: If we experience significant delays due to high order volumes or carrier issues, we will notify you immediately via email.

2. Shipping Methods & Delivery Timelines

We offer a single standard delivery tier to ensure simplicity and reliability:

  • Shipping Method: Standard Delivery.
  • Charges: Free

  • Estimated Delivery: 3–5 business days for Mainland UK.
  • Shipping Method: Express Delivery.
  • Charges: £4.99 per Order.

  • Estimated Delivery: 2-3 business days for Mainland UK.

  • Carrier Partners: We utilize trusted UK delivery partners to ensure your goods arrive safely.

3. Areas Where Delivery is Not Available

Please be advised that delivery service is not available for the following postcode areas. We are currently unable to fulfill orders to these locations:

  • Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.

  • Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

  • Northern Ireland: All BT postcodes.Isle of Man: All IM postcodes.

  • Scilly Isles: TR21-25.

  • Channel Islands: All GY (Guernsey) and JE (Jersey) postcodes.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing:

  • Your unique Tracking Number.

  • A link to track your parcel via the carrier’s website.

  • Note: Tracking information may take up to 24 hours to become active in the carrier's system.

5. Delayed, Lost, or Damaged Shipments

  • Reporting Issues: If your order arrives damaged or is significantly delayed, please contact support@elitesstore.co.uk within 48 hours of the delivery date.

  • Documentation: For damaged items, please provide your order number and clear photographs of the packaging and product.

  • Resolution: We will work with the carrier to provide a replacement or refund where appropriate.

6. Failed Delivery & Redelivery

  • Accuracy: It is the buyer's responsibility to ensure the shipping address is 100% accurate at the time of purchase.

  • Redelivery: If a package is returned to us due to an incorrect address, customer unavailability, or failure to collect from a delivery office, the buyer may be responsible for additional redelivery costs.

7. Contact Us

  • For any questions regarding our shipping practices or a specific delivery, please reach out to our team:

  •  Email: support@elitesstore.co.uk

  •  Registered Address:  12 Shelley Croft, B33 9PL, Birmingham

  • Phone Number: +44 7463 337681